Capable — Terms of Service
Effective date: 2026-06-17
These Terms of Service ("Terms") are a binding agreement between you and Capable Agents AB, a limited liability company (aktiebolag) incorporated in Sweden, with company registration number (organisationsnummer) 559504-0444, VAT number SE559504044401, and registered office at Bäckaskiftsvägen 68, 122 42 Enskede, Sweden ("Capable", "we", "us", "our"). They govern your access to and use of the Capable customer relationship management ("CRM") service, including our Model Context Protocol ("MCP") server, our web application, and any related software, documentation, and websites we make available (together, the "Services").
By clicking "I agree" (or any similar control), by signing an Order Form that references these Terms, or by accessing or using the Services, you accept these Terms. If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you", "your" and "Customer" refer to that entity.
If you do not agree to these Terms, do not access or use the Services.
1. Definitions
- "Authorized User" means an individual whom Customer permits to access and use the Services under Customer's account — for example an employee, contractor, or agent of Customer — and who is provisioned a role (admin, manager, member, or viewer) within a Workspace.
- "Customer Data" means all data, content, and information that Customer or its Authorized Users submit to, import into, generate within, or transmit through the Services, including CRM records (accounts, contacts, opportunities, subscriptions, touches, notes, tasks, signals, and meeting transcripts and recording links) and data connected from Customer's own third-party accounts. Customer Data does not include Usage Data or data we generate about the operation of the Services.
- "Documentation" means the usage guides and policies we make available for the Services, including the in-product
/learnreference. - "DPA" means the Data Processing Agreement at
legal/data-processing-agreement.md, which is incorporated into these Terms. - "Order Form" means an ordering document signed by both parties that references these Terms and sets out commercial particulars (plan, seats, term, fees). An online self-serve sign-up and plan selection also constitutes an order.
- "Services" has the meaning given above.
- "Standard Contractual Clauses (EU SCCs)" means the standard contractual clauses for the transfer of personal data to third countries adopted by the European Commission in Implementing Decision (EU) 2021/914.
- "Sub-processor" means a third party we engage to process Customer Data on our behalf to provide the Services, as listed at
legal/subprocessors.md. - "Usage Data" means data we collect or generate about the configuration, performance, and use of the Services in a form that does not directly identify Customer's customers or contacts (for example, which MCP tool was called, latency, and error class).
- "Workspace" means a tenant within the Services that holds a Customer's configuration, schema, and Customer Data, and within which Authorized Users are provisioned.
2. The Services and license grant
2.1 Nature of the Services. Capable is an AI-native CRM. Authorized Users primarily interact with their CRM by conversing with Anthropic's Claude assistant, which connects to our MCP server. Reads and writes of Customer Data happen through that MCP layer. Our web application provides authentication, workspace and schema settings, and read-only visuals.
2.2 License to you. Subject to these Terms and to payment of applicable fees, we grant Customer a non-exclusive, non-transferable, non-sublicensable, revocable right during the Term to access and use the Services for Customer's internal business purposes, through its Authorized Users.
2.3 Reservation. Except for the rights expressly granted in these Terms, we and our licensors retain all right, title, and interest in and to the Services. No rights are granted by implication, estoppel, or otherwise.
3. Accounts, Authorized Users, Workspaces, and roles
3.1 Authentication. Access to the Services requires authentication. In the current release, sign-in is via Google Sign-In (Google OAuth). You are responsible for maintaining the confidentiality of your authentication credentials and for all activity that occurs under your account.
3.2 Authorized Users and roles. Customer may permit Authorized Users to use the Services. Each Authorized User is assigned a role — admin, manager, member, or viewer — which governs what they may view and edit. Customer is responsible for its Authorized Users' compliance with these Terms and for all acts and omissions of its Authorized Users as if they were Customer's own.
3.3 Same-domain join. A Workspace may permit individuals who sign in with an email address on the Workspace's verified organisation email domain to join the existing Workspace without prior admin approval. This feature is off for personal-email domains and can be disabled by a Workspace admin. Customer is responsible for controlling who holds an email address on its domain and for promptly de-provisioning Authorized Users who should no longer have access.
3.4 Account security. You will promptly notify us at hello@capable.run of any suspected or actual unauthorised access to or use of the Services or Customer Data.
4. Acceptable use
4.1 AUP. Your use of the Services is subject to our Acceptable Use Policy at legal/acceptable-use-policy.md (the "AUP"), which is incorporated into these Terms. You will, and will ensure your Authorized Users, comply with the AUP.
4.2 Anthropic usage pass-through. Because Authorized Users operate the Services through Anthropic's Claude, your use of Claude is also subject to Anthropic's then-current usage policies and the agreement between you (or your Authorized User) and Anthropic. You are responsible for ensuring that your use of the Services through Claude complies with those Anthropic terms.
4.3 Restrictions. You will not, and will not permit any Authorized User or third party to: (a) copy, modify, or create derivative works of the Services; (b) reverse engineer, decompile, or disassemble the Services, except to the extent that applicable mandatory law permits this notwithstanding a contractual prohibition; (c) resell, sublicense, or provide the Services to a third party as a service bureau; (d) circumvent or disable any usage limits, rate limits, security, or authentication features; (e) use the Services to build a competing product or to benchmark for a competitor; or (f) use the Services in violation of the AUP or applicable law.
5. Customer Data
5.1 Ownership. As between the parties, Customer owns and retains all right, title, and interest in and to Customer Data. We claim no ownership of Customer Data.
5.2 License to us. Customer grants us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, and process Customer Data solely as necessary to provide, secure, and support the Services, to prevent or address technical or security problems, and as otherwise instructed by Customer or permitted by these Terms and the DPA. We process Customer Data that constitutes personal data as Customer's processor under the DPA.
5.3 Customer responsibilities. Customer is responsible for the accuracy, quality, and legality of Customer Data, for the means by which Customer acquired it, and for having all rights, consents, and legal bases necessary to provide it to us and to have it processed as contemplated by these Terms — including for any personal data imported from Customer's connected Google account or surfaced by the meeting recorder.
5.4 Usage Data. We may collect and use Usage Data to operate, secure, support, and improve the Services and our business. Usage Data is generated in a metadata-minimized form and does not include Customer Data.
6. Third-party services and integrations
6.1 Customer's own accounts. The Services interoperate with third-party services that Customer connects using Customer's own accounts and credentials — for example, Customer's Google account for sign-in and for the limited Gmail and Calendar data described in our Privacy Policy. Customer's use of those third-party services is governed by Customer's agreements with the relevant providers, not by these Terms. We are not responsible for third-party services.
6.2 Use of Claude (Anthropic). Authorized Users access the intelligence in the Services through Anthropic's Claude, which each Authorized User connects under that user's own agreement with Anthropic. Claude is the environment in which Authorized Users operate the Services; it is not our Sub-processor. As described in Section 7 and in our Privacy Policy, we do not make server-side calls to any large language model and do not transmit Customer Data to a model. When an Authorized User asks Claude to do something, our MCP server returns the requested Customer Data into that user's own Claude session, where Anthropic processes it under the user's own Anthropic agreement.
7. How AI processing works (no server-side model calls)
The Services do not make server-side calls to any large language model, and we do not send Customer Data to a model. All AI assistance runs inside the Authorized User's own Claude session: our MCP server exposes tools that read and write Customer Data, and when an Authorized User instructs Claude, our server returns the relevant Customer Data into that user's Claude session, where Anthropic processes it under the user's own agreement with Anthropic. Full detail is in our Privacy Policy at legal/privacy-policy.md.
8. Fees, billing, and taxes
8.1 Fees. Customer will pay the fees for the Services in accordance with the plan it selects or the Order Form it signs. Except where a free or trial tier is offered, fees are payable in advance for each subscription term.
8.2 Payment processing. We use Stripe to process payments. By providing payment details, you authorise us and Stripe to charge the applicable fees, including renewals, to your payment method.
8.3 Subscriptions and auto-renewal. Subscriptions renew automatically for successive terms equal to the then-current term unless cancelled before the end of the current term. You may cancel at any time; cancellation takes effect at the end of the current term, and you retain access until then.
8.4 No refunds. Except where a refund is required by mandatory applicable law (see Section 8.7), fees are non-refundable and there are no credits for partially used periods.
8.5 Taxes and VAT. All fees are exclusive of value added tax (VAT) and any other taxes, duties, or levies. Capable's VAT number is SE559504044401. Customer is responsible for all such taxes other than taxes on our net income. For customers established in Sweden, Swedish VAT applies. For business customers established elsewhere in the EU who provide a valid VAT identification number, the reverse-charge mechanism applies and Customer is responsible for self-accounting for VAT in its member state. For customers outside the EU, fees are generally invoiced without EU VAT, and Customer is responsible for any taxes due in its jurisdiction. Customer will provide accurate tax and billing information.
8.6 Price changes. We may change fees. Changes apply from the next renewal term and we will give notice (by email or in-product) before they take effect. If you do not agree to a price change, you may cancel before it takes effect by not renewing.
8.7 Consumer withdrawal. Where an Authorized User contracts as a consumer and mandatory consumer-protection law grants a statutory right of withdrawal, that right is preserved. For business SaaS, the right of withdrawal does not apply once provision of the digital service has begun with the consumer's prior express consent and acknowledgement that the right is thereby lost, to the extent permitted by applicable law.
8.8 Late payment. Overdue amounts may accrue interest at the rate permitted by the Swedish Interest Act (räntelagen) or other applicable mandatory law, and we may suspend the Services for non-payment in accordance with Section 9.
9. Term, suspension, and termination
9.1 Term. These Terms apply from your first acceptance and continue while you have an active account or subscription (the "Term").
9.2 Suspension. We may suspend your or an Authorized User's access to the Services, in whole or in part, if (a) you are overdue on fees, (b) your use poses a security risk or may harm us, our other customers, or third parties, (c) your use violates the AUP or applicable law, or (d) we are required to do so by law. Where practicable and lawful, we will give notice and an opportunity to cure.
9.3 Termination for convenience. You may terminate for convenience at any time by cancelling your subscription (effective at the end of the current term per Section 8.3). We may terminate or decline to renew on prior notice effective at the end of the then-current term.
9.4 Termination for cause. Either party may terminate these Terms for cause if the other party materially breaches and fails to cure within thirty (30) days after written notice, or immediately if cure is not possible. We may terminate immediately for a material breach of the AUP.
9.5 Effect of termination; data export and deletion. On termination or expiry, your right to use the Services ends. For a period of thirty (30) days after termination, Customer may export Customer Data through available Services functionality. After that window, we will delete or return Customer Data in accordance with the DPA, subject to our soft-deletion and backup cycles and to any retention required by law.
9.6 Survival. Sections 1, 5.1, 5.4, 10, 11, 12, 13.5–13.6, 14, 15, and any accrued payment obligations survive termination.
10. Confidentiality
10.1 Definition. "Confidential Information" means non-public information disclosed by one party ("Discloser") to the other ("Recipient") that is marked or reasonably understood to be confidential, including the Services' non-public features, security information, and pricing, and Customer Data. Confidential Information does not include information that is or becomes public through no fault of the Recipient, was rightfully known without confidentiality obligation, is independently developed, or is rightfully obtained from a third party.
10.2 Obligations. The Recipient will use the Discloser's Confidential Information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and contractors with a need to know who are bound by confidentiality obligations no less protective than these.
10.3 Compelled disclosure. The Recipient may disclose Confidential Information to the extent required by law or legal process, provided it gives prompt notice where lawful and reasonable cooperation to seek protective treatment.
11. Intellectual property
11.1 Our IP. We and our licensors own all intellectual property rights in and to the Services and all related software, documentation, and improvements. Customer's rights are limited to those expressly granted in Section 2.
11.2 Customer Data. Customer owns Customer Data as set out in Section 5.
11.3 Feedback. If you provide suggestions or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.
12. Publicity and customer logo
We may identify Customer as a customer of Capable by using Customer's name and logo on our website and in marketing materials, consistent with any trademark usage guidelines Customer provides. This is an opt-out right: if Customer does not want us to do so, an authorised representative may email hello@capable.run and we will stop using Customer's name and logo for this purpose within a reasonable time. We will not disclose any Customer Data or non-public details of Customer's use in connection with such publicity.
13. Warranties; disclaimers; beta
13.1 Mutual. Each party represents that it has authority to enter into these Terms.
13.2 Customer warranty. Customer represents that it has all rights, consents, and legal bases necessary for Customer Data and its use of the Services, including for any third-party personal data it imports.
13.3 Service commitment. We will provide the Services with commercially reasonable skill and care. For self-serve plans, we do not offer a formal uptime service-level agreement; we use commercially reasonable efforts to keep the Services available. A service-credits SLA may be offered as a separate enterprise addendum.
13.4 Beta features. We may offer features identified as beta, preview, or experimental. These are provided "as is", may be changed or withdrawn, and are excluded from any service commitment.
13.5 Disclaimer. To the maximum extent permitted by applicable law, and except as expressly stated in these Terms, the Services are provided "as is" and "as available", and we disclaim all other warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement, and any warranty that the Services will be uninterrupted, error-free, or secure. Nothing in this Section limits any non-excludable statutory conformity or quality obligation owed under mandatory Swedish or EU law.
13.6 AI output. Intelligence in the Services is produced within the Authorized User's own Claude session. We do not warrant that AI-assisted outputs, suggestions, or proposed updates are accurate or complete. Authorized Users review and approve changes before they are committed; Customer is responsible for decisions made using the Services.
14. Indemnification
14.1 By Customer. Customer will defend, indemnify, and hold harmless Capable from and against third-party claims, and reasonable resulting costs and damages finally awarded or agreed in settlement, arising from (a) Customer Data, (b) Customer's or its Authorized Users' use of the Services in breach of these Terms or the AUP, or (c) Customer's violation of law or third-party rights.
14.2 By Capable (IP). We will defend Customer against a third-party claim that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual property rights, and we will pay damages finally awarded or agreed in settlement, subject to the cap in Section 15. This obligation does not apply to claims arising from (i) Customer Data, (ii) use of the Services in combination with anything not provided by us, including Claude and Customer's connected third-party services, (iii) modifications not made by us, or (iv) use in breach of these Terms. If the Services are or may be found to infringe, we may at our option procure the right to continue, modify the Services to be non-infringing, or terminate the affected Services and refund prepaid, unused fees. This Section states our entire liability for intellectual-property infringement.
14.3 Process. The indemnified party will give prompt notice of the claim, allow the indemnifying party to control the defence (without settling in a way that admits liability of or imposes obligations on the indemnified party without consent), and provide reasonable cooperation.
15. Limitation of liability
15.1 Exclusion of indirect damages. To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or anticipated savings, or for loss or corruption of data, even if advised of the possibility.
15.2 Cap. To the maximum extent permitted by applicable law, each party's total aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the total fees paid or payable by Customer for the Services in the twelve (12) months before the event giving rise to the liability, or (b) one hundred euros (EUR 100).
15.3 Carve-outs. The exclusions and cap in Sections 15.1 and 15.2 do not apply to: (a) Customer's payment obligations; (b) a party's indemnification obligations under Section 14; (c) a party's breach of its confidentiality obligations under Section 10; (d) a party's breach of its data-protection obligations under the DPA; or (e) liability arising from a party's wilful misconduct or gross negligence.
15.4 Mandatory law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by negligence, for fraud, or — under Swedish and EU law — for gross negligence or intentional misconduct. The currency for all amounts in this Section is the euro (EUR).
15.5 Allocation. The parties agree that the limitations in this Section reflect a reasonable allocation of risk and are an essential basis of the bargain.
16. Governing law and disputes
16.1 Governing law. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of Sweden, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.
16.2 Informal resolution first. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by negotiation, by contacting hello@capable.run with a description of the dispute. Either party may pursue proceedings if the dispute is not resolved within thirty (30) days.
16.3 Venue. Subject to Section 16.4, the courts of Sweden have exclusive jurisdiction over any dispute, with the Stockholm District Court (Stockholms tingsrätt) as the court of first instance and exclusive venue.
16.4 Consumer carve-out. Where an Authorized User uses the Services as a consumer, nothing in this Section deprives that consumer of the protection of mandatory provisions of the law of their country of residence, and that consumer may bring proceedings in, and benefit from the mandatory consumer-protection law of, their country of residence where applicable mandatory law so provides.
17. General
17.1 Entire agreement. These Terms, together with the DPA, the AUP, any applicable Order Form, and the policies they incorporate by reference, are the entire agreement between the parties on their subject matter and supersede all prior agreements and understandings. In the event of conflict, the order of precedence is: (1) the DPA, for matters of data protection; (2) a signed Order Form, for the commercial particulars it states; (3) these Terms; (4) the AUP and other incorporated policies. Any conflicting or additional terms in a Customer purchase order or vendor portal are rejected and have no effect.
17.2 No modification except by us. We do not negotiate these Terms. No modification, amendment, or waiver of these Terms is effective unless made in a writing signed by an authorised representative of Capable. Pre-printed or click-through terms presented by Customer do not modify these Terms.
17.3 Changes to the Terms. We may update these Terms from time to time. We will post the updated Terms and, for material changes, give notice (by email or in-product) before they take effect. Your continued use of the Services after the effective date of an update constitutes acceptance. If you do not agree, you must stop using the Services.
17.4 Assignment. Customer may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets that is not a competitor of ours. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. Any other assignment is void.
17.5 Force majeure. Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, internet or utility failures, and failures of third-party providers.
17.6 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions remain in effect.
17.7 Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
17.8 Notices. We may give notice to you by email to the address associated with your account or in-product. You may give us notice at hello@capable.run, and for security matters at hello@capable.run.
17.9 Export and sanctions. You represent that you and your Authorized Users are not subject to applicable sanctions and are not located in an embargoed territory, and you will comply with applicable export-control and sanctions laws in using the Services.
17.10 Relationship. The parties are independent contractors. These Terms create no partnership, agency, joint venture, or employment relationship.
Questions: hello@capable.run · Support: hello@capable.run